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WHAT SIZE DO I NEED?
We want you to find your perfect fit!
Please check our Size Guide located on each product page — it includes detailed measurements for every size.
To get the best fit:
- Measure your bust, waist, and hips (or other relevant areas depending on the product).
- Compare your measurements to the chart provided.
- If you’re between sizes, we usually recommend choosing the larger size for a more comfortable fit.
Still unsure?
Our support team is happy to help — just send us your measurements or usual size in similar items, and we’ll recommend the best option for you.
CAN I RETURN/EXCHANGE MY ORDER?
Yes, of course! We want you to love your purchase.
If you’re not completely satisfied, you can return or exchange your order within 30 days of receiving it — as long as the item is unused, unwashed, and in its original packaging.
To start a return or exchange:
1. Contact us at help.alvore@gmail.com with your order number.
2. We’ll send you simple return instructions.
3. Once your item is received, we’ll issue a refund or replacement as requested.
Please note:
- Sale items and personalized products may not be eligible for return.
- Shipping costs are non-refundable (unless the item arrived damaged or incorrect).
HOW LONG DOES SHIPPING TAKE?
All orders will be processed within 24 hours. Delivery within the UK takes 3-5 Days.
Once your order has been dispatched, you’ll receive a tracking link so you can follow your parcel all the way to your door.
Please note: during busy periods (like holidays or sales), shipping may take a little longer — but we always do our best to get your order to you as quickly as possible.
SHIPPING WARRANTIES & GUARANTEES
We take great care to ensure your order arrives safely and on time.
✅ Delivery Guarantee
If your order doesn’t arrive within the expected timeframe, please contact us — we’ll track your parcel and make it right, whether that means reshipping or refunding your order (depending on the situation).
✅ Damaged or Missing Items
If your package arrives damaged or incomplete, let us know within 7 days of delivery. Please include your order number and, if possible, photos of the item and packaging — we’ll arrange a replacement or refund as quickly as possible.
✅ Lost Parcels
In the rare case that your parcel is lost in transit, we’ll work with the carrier to investigate and ensure you receive a replacement or full refund.
We want every customer to have a smooth and reliable experience — your satisfaction is always guaranteed.
30-DAYS MONEY-BACK GUARANTEE
We want you to love your purchase — but if you’re not completely satisfied, you can return your item within 30 days of receiving it for a full refund.
To qualify:
-Items must be unused, unwashed, and in their original packaging.
- Returns must be initiated within 30 days of delivery.
Once we receive your return, your refund will be processed within a few business days back to your original payment method.
If your item arrived damaged or incorrect, contact us right away — we’ll make it right with a replacement or refund, no questions asked.
Your satisfaction means everything to us ❤️
Cozy Chic Meets Timeless Design
Wrap yourself in effortless elegance with the Faye Classic Turtleneck Sweater. Designed with a flattering, relaxed fit and a refined high neckline, it’s the perfect companion from crisp autumn mornings to cozy winter evenings. Whether you’re out and about or staying in, Faye keeps you looking polished and feeling confident — every step of the way.
| Size | Bust (inch) | Length (inch) |
|---|---|---|
| S | 40.9 | 23.6 |
| M | 42.5 | 24.0 |
| L | 44.1 | 24.4 |
| XL | 46.5 | 25.0 |
WHY YOU’LL LOVE IT
✓ Elegant high neck – Adds refined warmth and a sleek finish to your silhouette.
✓ Relaxed yet polished fit – Comfortable all day long while maintaining graceful structure.
✓ Versatile styling – Pairs beautifully with jeans, skirts, or trousers for endless outfit possibilities.
✓ Timeless appeal – Designed for both casual and chic moments, season after season.
Whether you're heading to the office, relaxing with friends, or layering up for a weekend getaway, the Faye turtleneck sweater brings graceful comfort and confident style to every occasion.
Loved by everyone, everywhere. Don't miss out.
This coat keeps me cozy during chilly winter days. I feel put-together and stylish, even when it’s freezing outside!
Perfect for active days. I can move freely, stay warm, and still look stylish. Love it!
This sweater has quickly become my favorite! So easy to throw on, and I feel comfortable and stylish all day long.
These boots are my new go to! Comfortable for walking all day and they instantly make any outfit look polished.
Ideal for cooler days! Keeps me warm without feeling heavy, and I get compliments on it every time I wear it.
Love how relaxed this sweater feels! Cozy enough for chilly mornings, yet still looks stylish when I step out.
Every time I wear this coat, my friends ask me where I got it. They all love it! It’s stylish, warm, and makes me feel so confident.
A real showstopper! Every outfit feels instantly more elegant. Works perfectly for daytime or evening plans.
Buy more, save more
2 items 10% Extra Discount |
3 items 15% Extra Discount
4 items 20% Extra Discount |
5 items 25% Extra Discount
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Frequently asked questions
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may still be able to make changes. Please contact us as soon as possible and we’ll do our best to assist you.
What if my order hasn’t arrived yet?
If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll be happy to help.
Are my payment details safe?
Absolutely. We use secure encryption (SSL) and trusted payment providers to ensure your personal information stays safe.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
About Alvoré
We are two sisters who have always shared a love for fashion. As the years went by, we found ourselves facing the same challenge over and over again: finding clothes that truly reflect who we are at this stage of life.
That question became the beginning of Fashion. We created this shop not just for ourselves, but for women everywhere who want timeless, elegant, and comfortable pieces that make them feel beautiful inside and out.
For us, Alvoré is more than clothing. It’s about celebrating who we are as women, at every age. Every collection we hand-pick is chosen with care, quality, and a touch of sophistication — exactly the pieces we wear ourselves and would recommend to our closest friends.
Because style doesn’t have an age limit. And we want you to feel just as confident, radiant, and inspired every single day.
With love,
The Sisters behind Alvoré.